Returns & Refunds

Applies to orders delivered within India · Effective from 8 October 2026

Return Policy

1. Eligibility: Returns are accepted only for items that arrive damaged or defective (for example torn, stained, or with a weaving or printing fault), for a wrong item (a different design, colour or size from what you ordered), or when something is missing from the parcel. We're unable to accept returns for a change of mind.
2. Timeframe: Please report the issue within 48 hours of delivery. The complete return request, including sending the piece back, must be completed within 7 days of delivery.
3. Proof: Please share your order number (it starts with "ORD"), clear photos of the issue and an unboxing video (an unedited video of opening the sealed parcel). This helps us verify and resolve your request quickly.
4. Condition: The piece must be in its original packaging with all tags and labels intact. Items without original tags cannot be accepted.
5. Usage: For hygiene and quality reasons, items must be unworn, unwashed, not dry-cleaned or ironed, and not stitched, cut or altered — including the blouse piece, fall and pico.
6. Colours and images: Product colours and photos are for reference only. Slight differences in shade can occur due to lighting and screen settings, and handwoven or handcrafted fabrics naturally have small variations in weave, print or colour. These are not considered defects.
7. Sale items: Items bought during a sale or with a discount are not eligible for a cash refund. If such an item arrives damaged or wrong, we'll replace it or you can exchange it for another piece.

Items That Cannot Be Returned or Exchanged

• Customised items, including pieces with fall, pico or blouse stitching done on request.
• Items that have been used, washed, stitched, altered or damaged after delivery.
• Items without their original tags or packaging.
• Gift wrap and free gifts.

Purchase Location

1. Items bought online can be returned or exchanged online only.
2. Items bought at our store follow the exchange terms printed on your store receipt.

Exchange Policy

1. Replacement: For a damaged, defective or wrong item, we'll send a replacement of the same piece at no extra cost.
2. If the piece is unavailable: You can choose another piece instead. If it costs more, the difference is paid when the exchange is confirmed; if it costs less, the difference is refunded to your original payment method.
3. One exchange per order: An item can be exchanged only once, and for a single item.
4. Delivery: Replacement and exchange items are delivered to the same address as the original order.

Return Shipping

1. For damaged, defective or wrong items, we arrange a pickup from your address at no cost.
2. If pickup isn't available at your PIN code, please send the piece to us by courier and we'll reimburse the courier charge up to ₹150 with your refund or exchange.

How to Request a Return or Exchange

1. Contact us within 48 hours of delivery with your order number, photos and unboxing video.
2. We'll review your request and confirm the next steps, usually within 1 working day.
3. Pack the piece in its original packaging with tags intact and hand it to the courier (or send it) within 7 days of delivery.

Quality Check

1. Every returned item goes through a quality check when it reaches us, usually within 2–3 working days.
2. Replacements, exchanges and refunds are processed only after the item passes the quality check.
3. If an item does not meet the conditions above, the return can't be accepted and the item will be sent back to you.

Refund Policy

1. Process: Refunds are issued once the returned item passes our quality check.
2. Timeframe: Refunds are processed within 5–7 working days of the quality check, to your original payment method. Your bank may take a few more days to show it.
3. Shipping charges: For damaged, defective or wrong items, any shipping charge you paid is refunded too.
4. Orders we can't fulfil: Very occasionally a piece sells out at the same moment you pay. If that happens, we refund the full amount automatically, and your order status page will say so.
5. Failed payments: If a payment fails or you close the payment window, you are not charged. If money was deducted but your order didn't confirm, the payment provider returns it automatically, usually within 5–7 working days.

Cancellation

1. Orders can be cancelled before they are dispatched, for a full refund to your original payment method. Please contact us as soon as possible with your order number.
2. Once an order has been dispatched, it can't be cancelled.

International Orders

We currently deliver only within India.

Contact

For any question about returns, exchanges or refunds, email support@esari.in or call +91 9692002318. We're always happy to help.

Last updated 8 October 2026.